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Please, talk to an attendant. Go to the site's main page and click on the "Live Support" button on the bottom left for faster responses.

Your document requests can be found at https://jonbet.com/en/account/documents/proof-of-identification 

The proper functioning of your account depends on the successful approval of all your requested documents.
Before proceeding, please, finish sending your documents requested at https://jonbet.com/en/account/documents/proof-of-identification 

If you're having problems with document verification, please, talk to an attendant. To access our live chat support go to the site's main page and click on the "Live Support" button on the bottom left.

Rules for the referral program must be followed before you can be credited. Access the following link to read them: https://jonbet.com/en/?modal=how_refer_works 

Date of payment for the deposit in question
Note: this is the date your payment service confirmed the deposit was successful, not the date you requested it on our site.

Date of the incident

Request date on Jonbet for the unreceived withdrawal
Note: this is the date you requested the withdrawal on our site, found at 
https://jonbet.com/en/account/transactions/withdrawals 

ID of the deposit in question
The deposit ID can be found at https://jonbet.com/en/account/transactions/deposits 

ID of the withdrawal in question

The withdrawal's ID and request date can be found at 
https://jonbet.com/en/account/transactions/withdrawals 

Upload a government issued ID of the person who deposited

Upload a proof of payment/invoice issued by your payment service/bank

Upload:

1. a proof of payment/invoice issued by your payment service/bank, AND
2. a government issued ID of the person who deposited

Upload all the documents you were not able to on the site

Submiting documents without the required information may severely delay or prevent the resolution of your issue. If you do not know how to find a payment proof/invoice with the data requested above, you must ask your payment service for help.

Email of the person you referred at Jonbet