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  • Base Chat Transaction Issues Form

  • Thanks for reaching out! We understand you'd like a quicker resolution, but we still need some time to address your issue. However, if you have any urgent updates that might expedite the process, please reply to the last email you received regarding this issue. Please, contact us if the deadline ends and you have not been contacted regarding the issue.

  • Unfortunatelly, depositing with someone else's money is part of why some transactions fail and it's also a violation of the site's rules. We may need to contact the payment provider to fix this issue, which may take some time. 

  • Please, check https://support.blaze-help.com/hc/articles/5492115355793 

  • Tax ID of your account 

    • Brazil: CPF,
    • Mexico: CURP
  • Government Issued ID

    The front and back of your ID card, Driver's License or Passport
  • Ensure that the document you submitted:
    ① Has not expired,
    ② Displays all four corners,
    ③ Is not blurred,
    ④ Is not a scan or screenshot of the actual document,
    ⑤ Includes the tax ID/CPF of the person who paid (If applicable).

    Additionally, consider that submitting documents with these issues may delay or prevent the resolution of your case.

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  • Proof of payment of the deposit in question

    Payment Proofs or Invoices should contain:

    ① Full name,

    ② date and time,

    ③ value and,

    ④ if applicable: PIX identifier (32-character alphanumeric code starting with the letter "E" ex: EXXXXXXXXXXXXXXX) OR sender and recipient account information OR last four digits of card OR boleto number.

     

    •IF YOU DON'T KNOW HOW TO FIND PAYMENT PROOF/INVOICES WITH THE REQUIRED INFORMATION, PLEASE, ASK YOUR PAYMENT SERVICE FOR HELP.

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